HP Support Assistant is printing software to set up your printer, scan, order supplies, check ink levels, and more. After upgrading Windows, the printer information in HP Printer Assistant and Windows is lost. When this happens, use HP Support Assistant to connect your printer as a new printer.
Step 1: Reconnect the printer
Step 2: Click Connect a new printer.
Step 3: Select the connection type when prompted, and then follow the on-screen instructions to set up the printer.
Step 4: Turn off the printer, and then restart your computer.
Step 5: Turn on the printer, and then open HP Support Assistant.
HP Support Assistant features include:
Automated fixes and troubleshooters
Resolve many common issues using HP Support Assistant’s troubleshooters and automated fixes. If the issue cannot be resolved with these tools, HP Support Assistant can help you find additional support resources specific to your device.
Personalized support
Manage your connected HP devices when you create a new ID or sign in with your existing credentials. Need to keep track of new messages or updates for a friend or family member's PC or printer? Simply add their device to your list and you'll be notified automatically. You can also view available and subscribed HP services.
Automatic updates
Improve the performance and reliability of your PCs and printers with automatic firmware and driver updates. You can configure your options to install updates automatically or to notify you when updates are available.